[Events] how to approach disengaged attendees

[Sarah Allen]

This is really great. Most of it applies to any hands-on teaching workshop or hacking event. 

It would also be good to mention somewhere that mentors should avoid grabbing the keyboard.  If at all possible, walk someone through the issue verbally.  If you really need to type to figure something out, ask first and be careful to not be invasive about the other person's physical space if they do give permission.

Sarah
http://www.ultrasaurus.com/

On Jan 26, 2014, at 9:46 PM, Shauna Gordon-McKeon <shaunagm at gmail.com> wrote:

> Thanks everyone for your advice.  I've made a rough draft of the guide (incorporating much of what people have said in this thread) and would appreciate feedback:  https://etherpad.mozilla.org/oh-how-to-mentor-draft
> 
> 
> 
> On Sun, Jan 26, 2014 at 6:22 PM, Sumana Harihareswara <sumanah at panix.com> wrote:
> Thanks for all the advice here. I find that it's a good expectation for a mentor/helper at an event to simply be on their feet *all the time*. The *default* is that a helper should be able to assess, from body language and what's on a person's screen, who's absolutely NOT blocked, and approach everyone else with a question (repetition-style practice helps) like "So where are you in the exercise?" or "Are you running into any snags?" Practice and training really help!
> 
> Sumana Harihareswara
> http://harihareswara.net
> 
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